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Search our knowledge base, browse popular topics, or reach out to our support team.

Popular searches: account, password, upload, billing, profile

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18 articles

Account & Profile

Setting up, editing, and managing your creator profile.

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24 articles

Galleries & Uploads

Image limits, formats, organizing, and publishing.

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12 articles

Billing & Plans

Subscriptions, invoices, refunds, and payment methods.

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9 articles

Privacy & Security

Two-factor auth, data exports, and account deletion.

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7 articles

Community Guidelines

What is okay, what is not, and how moderation works.

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15 articles

Getting Started

Onboarding, your first gallery, and finding your audience.

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FAQ

Frequently asked

How do I create a creator profile?

Sign up for a free account, then visit your dashboard and click "Edit profile". You can add a bio, cover image, social links, and curated galleries.

What image formats are supported?

We support JPG, PNG, WEBP, and HEIC. Maximum upload size is 25 MB per image, with automatic optimization for web display.

Is Pixelwebio free to use?

Yes — creating an account, profile, and uploading galleries is completely free. We offer optional Pro features for advanced creators.

How do I delete my account?

Go to Settings → Account → Delete Account. We will export your data first and permanently remove everything within 30 days.

Can I use my own domain?

Pro accounts can connect a custom domain (yourname.com) to their Pixelwebio profile via simple DNS records.

How do I report inappropriate content?

Every gallery and profile has a "Report" link. Our moderation team reviews reports within 24 hours.

Live chat

Talk to our support team in real time. Available Mon–Fri, 9am–6pm PT.

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Send us a detailed message and we'll reply within 24 hours.

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    Pixelwebio - Image + Profile platform